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About this topic

These learning resources are designed to help you - whether working in a business or firm - establish and maintain proficiency in the areas of information and data management and analysis; IT risk and assurance services, including service organization controls (SOC) reporting; and information security and privacy, including the growing issue of cybersecurity.

Presenting Numbers for Impact

This course discusses the basic steps to developing a process that effectively delivers numbers-oriented information to non-financial audiences.

Course – Online Communication Foundational

5 phrases established leaders should never say again

This article explores phrases that frustrate and disappoint future leaders and offers alternatives.

Article Communication Foundational

How to Present to a Hostile Audience

This article shares some tips on giving a presentation to a tough crowd.

Article Communication Foundational

8 tips for navigating office politics

This column offers strategies for evading political gaffes at work and for dealing with situations that often cannot be avoided.

Article Collaboration & partnering Foundational

How to reassure your staff in times of uncertainty

During uncertain times, communication gaps can be filled with rumour, undermining a leader's credibility and sapping morale. Here's how to get out in front of an issue.

Article Communication Intermediate

How to Make Difficult Workplace Conversations Easier

This article discusses tips for having a tough talk with a colleague..

Article Communication Foundational

5 ways to excel at networking

This article highlights five steps anyone can take to excel at networking.

Article Collaboration & partnering Foundational

6 ways to write an email message that works

Writing an efficient work-related message is easier said than done. To ensure your emails work rather than waste time, this article offers some tips.

Article Communication Foundational

How to listen like a pro

This article discusses the importance of active listening and includes an exercise to do with your team.

Article Communication Intermediate

The most common public-speaking mistakes—and how to avoid them

In this article, three experienced public speakers share common mistakes people make and identify ways to avoid them.

Article Communication Foundational

Leadership tips for introverts

This article provides tips for introverted leaders for networking, leading teams, speaking up at meetings, and raising your profile.

Article Influence Foundational

7 communication tips for new tax managers

This article provides advice for effective communication during busy periods and throughout the year.

Article Communication Foundational