There are conversations that can be done via text messages. But it is not always the case. one should be aware which information should be divulge in text conversations with clients.

Methods of communication has become increasingly more and more over the last couple of years and a colleague or customer would be easily able to find more information about you via all the online sources ie: Facebook, Linkedin, Skype or Whatsapp.

As mentioned all these social media and communication tools don't have the disclaimers you would have in your email signature and provided you supply a customer with the wrong information which might lead to some financial loss you could expose yourself to a significant risk.

it is always best to respond to customers professionally and emails or phone calls would probably be the best way to minimize the risk you expose yourself and your company to.

This article has again highlighted the importance of ensuring you use the correct communication method and the risks you need to be aware off.