Director of the Financial Gym, author and speaker Georgette Rowland Osborne, is a former financial sector IT outsourcing contract-manager who specialised in working with leading UK financial institutions. Now author of the book “Firmer Figures, Fess Up or Mess Up”, she reveals how today's finance professionals can develop the skills of 'client-whispering' and digital 'bridge-building' to deepen their relationships with their clients. The result: they become irreplaceable even as everything around them is becoming just another commodity.