This helped me understand the component parts of intelligent automation (artificial intelligence + robotic process automation + natural language processing + bots) and I will be able to engage more accurately with potential clients and networking participants on this subject.
The concept of technology as a disrupter was enlightening with Cloud based services changing the professional sector such that audit and tax are now a commodity.
This has made me realise that my own offering needs to be disruptive to stand out and this will inform my own strategy. The measure of success being achieved if silos are broken down was inspiring. The accountancy sector needs to embrace change and innovation for it to remain relevant.
The idea that the next disrupter is data mining which enables providers of goods and services to track consumers throughout their lifetime via data help on social media platforms and through data held by the provider is alarming and exciting in equal measure.
The references for further reading HBR, ALM, Gardiner, Venture Beat and the encouragement to penetrate process, people and technology barriers inspire me to make a disruptive impact in a traditional sector.

The questions he asks are useful to keep in mind in any project /change event

requirement to answer later

• the impact on people...break down silos/educate
• what is the user experience  staff  and then customer 
• total company view to embrace the change and co ordinate
• what do we need to deliver - product /solution etc
• did we measure the result correctly
• what did we learn and can we share this  
• Company culture should accept and embrace learnings from failure  

We need to ensure these 'processes' need to be put in place early 

Interesting view the  customer comes LAST ...back office processed tested first then when the technology works then bring forward ...make common sense .

Is this not testing (uat)  ..correctly? 


Failure factors - to watch and monitor
sr manager disengage 
red tape culture 
strategy - why ? then technology requirement ..?

Interesting and valid in project delivery from my experience senior management active support is essential    good reminders
 

Interesting Podcast.

It was good to understand the jargon used in future technology

To be aware of the future technology and how it will impact on the business leader role is useful to be able to better "add value" to the client for the future.


Data management will be a more valuable asset for businesses on the future and how to access this, keep this secure, keep it up to date.