Excellent guide to coaching at an organizational level and give a good all round view of what coaching is at different levels.One other aspect of coaching this is essential is to understand where individuals are coming from – how they see business challenges, issues or their development from their perspective.This may be part of Listening, but could take into consideration differing backgrounds, education, experiences and language.Understanding issues from another person’s point of view is a good technique and lends itself to a more open and inquisitive style of coaching.