The article addresses issues to do with quality that are not accorded enough attention by many organizations. Reading the article has stressed on me that some quality problems can be solved by introducing incentives. A very good example is incentivizing billing so that receivables are kept on current. This has an effect of giving the employee power and zeal to make follow ups on outstanding receivables.
Though the article applies mainly to an accounting and auditing firm it can easily be used in any organization.
In my organization I plan to work on incentivizing the person responsible for collecting outstanding receivables. Granted, it requires consultations with top management. We have been experiencing huge problems on this front and I hope that this aspect may help to improve debtors days.