This case study looks at how the retail company Halfords adopted a number of strategies to address the different areas of their retail returns. Halfords is an FTSE 250 company operating as a leading retailer of car parts, car enhancements and bicycles. With over 460 stores across the UK, their product range is supplied from two central distribution centres and covers a wide selection of merchandise including: automotive, cycling, leisure, in-car technology, car servicing and repairs. In a presentation by Peter Cobden, Returns Manager for Halfords, it was revealed the company sold 70 million units in the 2009/10 financial year. Currently, around 40% of these products are sourced from the Far East. (PDF 151KB)