* I listen actively to others, acknowledge hearing different perspectives and react appropriately to non-verbal cues.

* I develop and deliver verbal information in a clear and concise manner that is tailored to the audience's needs.

* I develop written materials that are clear, concise, accurate and grammatically correct.

* In written communications, use appropriate language and tone, and tailor the information to the audience's needs.

* I provide fact-based information to others based on requests, use communication tools appropriately and in a timely manner.