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Empathy as an antidote to uncertainty Logo cgma

  Jessica Hubbard |   Free |   Jun 2021 |   FM magazine

Based on conversations with finance leaders, this article aims to bridge that gap and shows how adopting a more empathetic approach can help finance leaders to increase engagement, resulting in improved business performance. There is a list of six practical steps that finance leaders can take to embrace empathy.

Topics covered:
  • Management accounting: People: Communication, Advanced
  • Management accounting: Leadership: Motivating & inspiring, Advanced

1 Comments/Reflections

Jeremy Thwaite

Jeremy Thwaite Aug 2022

Useful article which backed up what I already thought. The main thing is to listen first of all to allow the person to open up about how they are feeling
Only then can you start to respond by having an understanding of what the issue is