About this topic
Managing and addressing the needs of your clients and firm requires a broad range of competencies. These learning resources are designed to help you understand the knowledge and skills necessary to support the management of and manage a firm practice.
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6 ways to write an email message that works
Writing an efficient work-related message is easier said than done. To ensure your emails work rather than waste time, this article offers some tips.
Article Communication Foundational
Want your merger to work? Implement these 10 ideas
This article presents 10 ideas to pursue a truly strategic approach to your firm’s merger pursuits.
Article Mergers & acquisitions Intermediate
Walking the talk on quality control
This article discusses several ways you can ensure that quality control is central to firm operations.
Article Firm operations Intermediate
Ways to reduce the gender pay gap
This article provides some ideas that your organization can use to help close the wage gap between male and female accountants .
Article Team building Intermediate
How to listen like a pro
This article discusses the importance of active listening and includes an exercise to do with your team.
Article Communication Intermediate
5 principles of high-quality ethics and compliance programmes
This article shares five principles of high-quality ethics and compliance programmes.
Article Ethics, integrity & professionalism
Manager Survival Series: Managing conflict
This article provides some steps to take when your employees aren’t getting along:
Article Team building Intermediate
Acquisition rules for CPA firms to live by
This article examines the most common internal obstacles that firms face when acquiring other CPA firms and offers possible solutions.
Article Mergers & acquisitions Intermediate
Make your practice senior-friendly
This article shares advice for how CPAs can orient the delivery of their services to satisfy the unique needs of an aging client base.
Article Practice management & professional standards Foundational
The most common public-speaking mistakes—and how to avoid them
In this article, three experienced public speakers share common mistakes people make and identify ways to avoid them.
Article Communication Foundational
Want to make more money? Focus on revenue-producing behaviors
In the pursuit of revenue growth, many firms make the mistake of overemphasizing the billing measures of chargeability and utilization.
Article Firm operations Intermediate
Improve your conflict management skills
Test your skills at managing conflict and learn best practices.
Article Team building Intermediate
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